Privacy Policy

Effective Date: October 14, 2025

Capstone Retreats (“Capstone Retreats,” “we,” “us,” or “our”) is a vacation-estate management company operated by Brendon McNaughton Inc., an Ontario corporation. Brendon McNaughton Inc. also operates Muskoka Cottage Management.
We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with our websites, booking platforms, and services.

1. Information We Collect

We collect only the information necessary to operate and improve our services:

Guest and renter information: name, email, phone, address, payment details, and stay information.

Property-owner information: name, contact information, banking details for payouts, property data, and service preferences.

Website and marketing data: IP address, browser type, pages visited, device information, and communication preferences.

Communications: messages, emails, or phone calls with our team.

Employment and contractor information: for individuals who apply to or work with us.

We may collect this information directly from you or through trusted third-party platforms (e.g., Airbnb, VRBO, Stripe, Guesty, Breezeway).

2. How We Use Your Information

We use personal information to:

Process and manage bookings, payments, and property services.

Communicate with guests, owners, and vendors about stays or service requests.

Send confirmations, receipts, and important service updates.

Improve our website, communication systems, and customer experience.

Fulfill accounting, tax, and regulatory obligations.

Provide marketing communications (only if you opt in, and you can unsubscribe anytime).

We never sell or rent personal information to third parties.

3. When We Share Information

We share information only with trusted partners and service providers who assist us in delivering our services, including:

Booking and channel management platforms (e.g., Airbnb, VRBO, Guesty).

Payment processors and financial institutions (e.g., Stripe, PayPal).

Housekeeping, maintenance, and concierge partners who support property operations.

Cloud hosting, software, and IT service providers.

Accountants, legal counsel, and insurers (when required).

Government or regulatory authorities when legally obligated.

All partners are contractually required to protect your data and use it only for legitimate business purposes.

4. Data Storage and Security

Your personal information is stored securely in Canada or with reputable third-party providers that meet Canadian privacy standards.
We employ administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure of your data.

5. Retention

We retain information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
When no longer needed, we securely delete or anonymize your data.

6. Your Rights

You have the right to:

Access or request a copy of the personal information we hold about you.

Correct or update inaccurate information.

Withdraw consent or opt out of marketing communications.

Request deletion of your personal data (subject to legal or contractual requirements).

To exercise these rights, contact us at [email protected].

7. Cookies and Analytics

Our websites may use cookies and analytics tools (e.g., Google Analytics) to understand visitor behaviour and improve performance.
You can disable cookies in your browser, though some site features may not function properly.

8. Third-Party Links

Our websites may include links to other sites. We are not responsible for the privacy practices or content of those external websites.

9. International Transfers

Because we serve guests and owners from around the world, your data may be processed in other countries.
We ensure comparable privacy protections and safeguards are maintained wherever your data is processed.

10. Policy Updates

We may update this Privacy Policy periodically to reflect operational or legal changes. The updated version will be posted on our website with the revised effective date.

11. Contact Us

For privacy-related inquiries, please contact:

Privacy Officer
Brendon McNaughton Inc. (o/a Capstone Retreats and Muskoka Cottage Management)
144 Woodchester Ave, Bracebridge, ON P1L 1H8
Email: [email protected]